Per all the answers I gave on this survey. Can't be anymore specific than that. Jeff W. Drew, a Service Rep at the Manassas location is very helpful and knowledgeable, his attention to detail was noted and appreciate Drew, a Service Rep at the Manassas location is very helpful and knowledgeable, his attention to detail was noted and appreciated. Superior service! The staff was helpful, friendly, and courteous.
Wonderful experience for someone like me who was visiting from out of town. Lamont Homes. Farhad S. I really like this Valvoline instant oil change, because the staff is so frindely and they are communicating with every one very I really like this Valvoline instant oil change, because the staff is so frindely and they are communicating with every one very nice, i really apporciate for every thing, good job.
Tiffany L. The gentleman did a great job with my transaction and his service was excellent! Buddy K. Staff did appear to be quite knowledgeable and friendly. Had to wait because of number of customers. Once I was inside the service Once I was inside the service was smooth and quick. Larry D. The attendants were very professional, curtious, and friendly.
Overall a good experience. Making it our go to oil change servi Making it our go to oil change service.
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Great customer service, my tech was very friendly and curtious. Michael H. Had oil changed quickly. They reflushed the cooling system because there was still old fluid and particles in the system. New Calvoline customer that will be a lifetime one from now on. However, an attendant came outside and checked my fluids and However, an attendant came outside and checked my fluids and all the lights in order to make my service much faster once I got inside.
Very effective and efficient crew. Waited outside and no one greeted me for over 10 min. Todd S. Team members were courteous, prompt, and professional. Caprice G. Convenient service,great customer service. Quick into the bay, service was quick. Techs were very friendly. Nice associates, quick service.
I am a long time patron of valvoline. From Michigan for over 20 yrs. I currently live in the state of VA. Just about every car Just about every car I have owned and my family has always used valvoline service. We have great trust in them. The crew is friendly and the garage is clean. Professionalism is shown. The team at the Valvoline station that I used worked very well together to give me a very satisfying experience. Brad S. The wait before pulling into the bay was over half an hour.
The price of oil change is just not reasonable. I should have called ahead of time so this is my fault, but I am definitely not I should have called ahead of time so this is my fault, but I am definitely not coming back. I had a corporate coupon that they had never seen and thought it was too low a price, but they honored it. Waiting for a decisi Waiting for a decision is what caused me not to give a Highly Satisfied about the wait.
I have never been serviced as good, as their I would really recommend it a lot! Will be coming back here for all my services fro Will be coming back here for all my services from now on! Very professional service! The technician was fantastic I enjoyed my visit. Mainly the up-sell aspect of the service which appears to offer me parts like air filters which would cost me nearly half as mu Mainly the up-sell aspect of the service which appears to offer me parts like air filters which would cost me nearly half as much from an auto parts store.
The extended wait outside there were not many costumers. Accord owner. Always took my old Accord there, took my newer model Accord for its first oil change. Newer car, different oil. Was more expen Was more expensive than what I was expecting, going my previous visits. But now I know, and the guy did explain why. Been going to the same location for oil changes, was just caught off guard initially by the price difference. Omar b. Ashley A. Great and fast service will be coming back.
Beth S. The employees are always knowledgeable and friendly and quick. I've gotten my oil changed here for years. They changed my oil and that was what I asked them to do. The staff were pleasant and courteous. Happy but could be better. It would be nice if you also i It would be nice if you also included carpet cleaning and window cleaning.
Quick and easy. I've been going for a long time. I like the coupons that I always get, so it's a good competitive deal. The shop manager Ty was a pleasure to work with, all the other staff were professional and very courteous. This was very expensive! No accurate prici g was given before service. Tall, bald and deep voice Truly great customer service skills. Jarrell, bay associate, pleasant and great smile on his face the entire time I was there. I like being able to pull in without an appointment Staff showed me what services Red F The Manager and staff were awesome.
Manager was very personable and part of a team. You could tell his teammates respected him b You could tell his teammates respected him because he is a part of that team and works hand in hand with them. Great team and leadership equals great service. The staff has always been friendly and courteous without pressuring me for extra add-on purchases.
Team work, polite, friendly, the team worked well together, supported and encouraged each other. Maureen A. There were two employees that worked on my car and were both very knowledge of my car. I just bought my car 3 months ago and th Ben S. The shift manager Ty was very friendly and informative. He was teaching a trainee how to do different things and it was very int He was teaching a trainee how to do different things and it was very interesting and awesome to watch.
Took longer than expected. Great experience! Everyone was extremely professional. Convenience and time saving. Manuel C. Great customer service! Great job guys! Sammy V. I sent an email to customer service a little while ago. They solved it quilckly. I got my oil changed the following week and it I got my oil changed the following week and it was very quick and efficient.
Customer service overall is great, and as long as it is, I'll always be a customer. Because the staff were professionals. Left oily smears on grill. Great guys. Very comfortable to work with. Beth D. Javik and Will were both working there today and both were very courteous and informative. I'll continue going to my neighboring I'll continue going to my neighboring Valvoline for service! I really like the customer service I receive each time! Beth Decker. Jose M. Clarence M. Quick, courteous, no problems.
Your team recommended the correct weight of oil, didn't pressure me to buy anything I didn't need, and were very pleasant. The staff is always efficient and courteous. Nancy R. When I arrived, there was a car in the garage and I was the second car in line outside.
All three lines were the same. By time By time I got into the garage, I was sitting in my car almost an hour. The same scenario was experienced by the others next to me in line. I know the service process takes time and maybe if it wasn't such a popular place to receive service, it would be different. Even tho it takes time, I'm still satisfied with the service I receive at Valvoline! Jose A. I think the team did a really good job on my car. They all work together and make sure everything is done safely as possible. Jeff P.
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I received the service I needed and was informed of upcoming needs on my next visit. Quick and courteous service. The only thin The only thing I ask is that I get my emailed receipt. Customer services was great and very friendly. Checked my tires out to see if I had a broken belt.
I have use their services and I have use their services and I do not gave any complaints about the quality of customer service they provide. Great job team. The staff are super friendly and relaxed yet get the job done quickly. I drive 30 minutes just to get my oil changed at this spe I drive 30 minutes just to get my oil changed at this specific location. I will continue to do this as long as customer service stays great. Always professional and courteous employees.
Quick too! Quick ,efficient, and not pushy. I normally drive long distance to this store for my oil change that that has to count for something. Typically I am simply just Typically I am simply just satisfied with the service. I think if other items tire rotation, flushes, ect. I was highly satisfied with the efficiency, the customer service and knowledge. It was a bit pricey which was my only hesitation It was a bit pricey which was my only hesitation for future visits.
Coupon is nice and if I got to use that every time I would change my oil at valvoline every time if I could. Bill T. David F. The staff was courteous and quick. They were knowledgeable and friendly! Karen O. The young men that were working that morning were polite and worked quickly. I appreciate that they did not try to sell me more I appreciate that they did not try to sell me more services. In the past that has been my only issue with this business. Personnel was friendly and service was excellent. Ken in Manassas. Nothing discuss, good service and performance from my car are evidence enough.
I have been taking my cars to this valvolie for at least 15 years,. Technicians are always friendly, quick service and I don't h Technicians are always friendly, quick service and I don't have to get out of my car, this was especially important when I was raising my 4 children. Gentleman on this visit were very patient and educated.
I can't remember his name, however he provided his recommendations and p I can't remember his name, however he provided his recommendations and price. I was in a rush,but needed the work. The crew was very effective and quick. I was very pleased with the work and my car made the trip easily.
Thank you Valvoline. Because they let me know the proper recommended services that i need and how much they would cost in line with my dealer and als Because they let me know the proper recommended services that i need and how much they would cost in line with my dealer and also let me know what they could service and do vs what my dealer would be required to service.
Then provided a proof of concept by showing me and i was please to know i am working with experts and real people who care about my car and finances by being realistic. Awesome branch and individuals working here too. More likely to return. I like these place for service pm my vehicle Is the most good place to have oil change and other services the Manager Is always I like these place for service pm my vehicle Is the most good place to have oil change and other services the Manager Is always on the floor talking with the customers offering services i recomend these place to others the person Name help me on these visit Is yuvic.
Service was great … staff was wonderful … price is nearly twice the cost I'm accustomed to paying. Service was just so-so. One if the kids just motioned for me to pull in without asking why I was h One if the kids just motioned for me to pull in without asking why I was here for. I had to explain I wanted a tire rotation so I would need to go to a specific bay. I felt like I had to repeat myself to several workers about the fact that I was NOT there for an oil change this time.
Jay O'N. I like quick and non-pressure service which I have always received at this location. Everyone is always friendly when i go. The staff is great. It's close to my house. The wait is seldom long. Ron B. Very friendly group of workers. Monica M. The techs wer The techs were very friendly and knowledgeable and explained things to me thoroughly. Quick, efficient, friendly. The service advisor is outstanding. Belaid MAK. Joi G. The day I went in they were out of the oil filter and the air filter for my car.
One of the employees told me that they had a sh One of the employees told me that they had a shipment coming in the next day and to call before coming. Also he gave me a coupon for my trouble. I called the next day the shipment was there with the items I needed for my oil change. The employee from the day before remebered me. I got in with no problem and my oil change was done quickly. Tye Asst. Manager was great. I loved his energy and the whole team seemed happy at work doing what they do. I actually bring two of my vehicles here for service.
Everyone is pleasant. Polite and professional service. Everyone is always very courteous and helpful. Never have to wait and they are quick and efficient. Luis D. Fast service, nice employees. Convenience, speed, and additional services included in the oil change price. Antonio M. Everything was clear,price,what to do with my car and the cost by the service. Very nice people working there than you guy!!
Always courteous people and never pressured. I had to wait longer than usual and I was the first one in line but was not the first one to receive the service. Richard S. Very efficient and quick service. Johnny Mac. Diane G. I could tell from the moment I pulled up that there had been a change in staff and procedure from my precious visits.
I waited I waited 55 mins with only once vehicle being service before me. Complete chaos, and it was clear that nobody had any experience. I assured him, in the future, I would take my conventional oil change to a company that would appreciate my business!! I feel like it took a bit lo Thank you! James L. Good job and good value. Frank W. Fast and professional service. Tim G. The main guy that handled my service was friendly, courteous and thorough. Best experience thus far at Valvoline. Super fast, Super fast, as well.
James J. We have used Valvoline in Manassas VA for over 10 years and if there was ever a problem it was resolves at once. We are a custome We are a customer for life. Been coming here since they opened and always get great service at a price I can afford. Arnida L. Professionalism and Courtesy. It was a busy day at Valvoline but they were able to accommodate everyone courteously and efficiently.
When checking my brake l When checking my brake lights - they were going to replace a bulb but said that it was loose and had a connection problem. Appreciated that they didn't take advantage of the situation and charge me for a new bulb. Will definitely let everyone know that I had a good experience at Valvoline. Joey M. Time spent is less compared to other service shops. Annissa A. Always a great experience. I only get an hour for lunch. I went there and had a minimal wait and was out total time 30 minutes.
Still had time to eat. Manassas Man. Customer service and professionalism. Stephen H. Always great service Noe f. Excelent service and they checked all the liquid that needed to be filed. Sue G. I asked if they work on Kia's and the attendee said yes, like of course! They all seemed to do their jobs well. Miguel Y. They just made suggestions and I liked the price They just made suggestions and I liked the price after the discount was applied.
Fast and efficient service with a smile! Jerry T. Robin D. Had AC checked, no issues found. Most places would try to sell additional services. Your Tech did not. Very pleased with his hon Very pleased with his honesty. Everyone was a team player. Speedy, friendly service. Car made nose and started stalling when turned back on after oil change. Has never done that before. Was told to get checked out Was told to get checked out. Rachel B. She was helpful, knowledgeable, friendly and understanding. They do a great job hiring at this location-- always good customer service!
The price is well over the regular prices elsewhere. Starting to feel it not a value even with the coupon. Just a little more comfortable this time. Soli C. I have tried the rest Jiffy Lube and have found Valvoline to be the best. Years ago oil change at a local jiffy l Years ago oil change at a local jiffy lube which resulted in a stripped oil pan port.
Discovered leak shortly after arriving home. Adding insult to injury after returning to Jiffy Lube to report problem the next day they denied responsibility. I have been loyal Valvoline customer ever since and do not plan on changing anytime soon. Thanks for allowing me the opportunity to comment. Service was timely and everyone is pro at the job prices are best with discounts and the services are straight to the point. Highly recommend. Krystin S. So there was an issue with my mudd cover under my car. Just one day after getting my car serviced I noticed that it hangs down Just one day after getting my car serviced I noticed that it hangs down and is only held on with 2 buttons.
I'm ok with them wearing out or something.
Jiffy Lube Vehicle Preventive Maintenance
Last time the young lady said the fellow below added more for me so the ones on were only 3 months old anyway. I don't mind even paying more for them. I wish he had told me. Now I have to buy another mudd guard because mine was damaged from driving around with it hanging for only one day!!!!
Kinda angers me. Trust is earned and you had earned my trust. I drive an hr to have you work on my car and my family's cars. Now I'm thinking I might try elsewhere if I'm getting just "ok" quality work for the same price. Kris w. The man adding the fluids was messy dripping oil across the engine. Too much cutting up among workers. Took the focus away fro Took the focus away from their work so it took a little longer to get the job down be. I was in and out! Staff was friendly and efficient! Excellent service and friendly specialist. Pam T. I want work done quickly on my car.
Get it, get out and move along with my day! It was my first time using this location and the It was my first time using this location and the employees were very disinterested in customers, but just talking to each other even while interacting with me. It seemed very disingenuous. Like I said not really dissatisfied, just not very impressed. Ma' am. Rob W. Staff is friendly and no pressure, unlike ji Staff is friendly and no pressure, unlike jiffy lubePrice is fair considering quality and wait time.
Coupons keep the price good.
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Like never leaving car while service is being done. Email receipts are eco friendlyHow could I get a record of visits? Doug h. Long wait Mary M. Attendant was friendly and explained about what they were doing. Also suggested that with the mileage on my vehicle that it was Also suggested that with the mileage on my vehicle that it was recommended that I have the power steering checked. The woman who helped me was very knowledgeable and nice I got a new engine air filter but did not feel pressured.
Carlos E. Good job and nice service. Me gusta el servicio q ellos dan muy buenos y rrapidos. Top grease joints were missed. Never really sure you actually change my oil, or just rag wipe the old filter, also I don't know if u use full synthetic oil or Never really sure you actually change my oil, or just rag wipe the old filter, also I don't know if u use full synthetic oil or something else, because I can't see which line the guy is using. I expect up selling to a point, which they were good on, I been places where u gotta drive away, so if u actually change d the filter an used correct oil I am satisfied.
Your prices are outrageous. Not at all competitive with other local shops. It's unacceptable and I will not be returning. My worker was amazing! Quick service. Maria S. Great group of employees friendly down to earth people thank you. It's always quick and the staff are highly efficient and courteous. They do not try to sell you on unnecessary other services. Phil h. The wait and the price. Quick, easy, smooth experience. Staff ends to be fairly friendly.
My only real complaint is that a decade ago, VIOC stopped maki My only real complaint is that a decade ago, VIOC stopped making notes to not attempt to up-sell on customer records, so I always need to clearly state that I have no need or interest in extra work. Very satisfied and happy with the service the technician who assisted me and the rest of them were respectful , attentive,and an Very satisfied and happy with the service the technician who assisted me and the rest of them were respectful , attentive,and answered all my questions , in general the service was great and quick.
The manager female was very pleasant and knowledgeable- answered a lot of my questions and concerns regarding my car. Blah , blah. I appreciate the concerns for routine maintenance, but when I told them oil change in he , they were persistent in trying to s I appreciate the concerns for routine maintenance, but when I told them oil change in he , they were persistent in trying to sell other services. Very knowledgeable and friendly. This is my third time using Valvoline and I like the fact that it is drive thru and I don't wait long. Most of us have very busy Most of us have very busy lives work, home, family, and many other things going on to wait and hour or more is an hour of me cooking dinner, laundry, homework, etc.
I'm not sure of the young man who set me up and put info in computer, but he was very friendly and i enjoyed the small talk. I appreciate the honesty of the employees. Not pushy, saying things like even though this is recommended yours should still be f Not pushy, saying things like even though this is recommended yours should still be fine for the next one or two oil changes. Tye W. The technician took time to explain what they were checking and why it was necessary to check often.
Also, he was very honest.
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He pulled it and confirmed the same thing and on top of that gave me a tip on how best to tell in the future. I loathe going to Jiffy Lube because they push push push me to spend spend spend! The technician focused my attention on the priorities that needed to be addressed and advised on future servicing. Who does that??!! That was very impressive!!! Maggie M. The employees were very friendly. The service was very quick. Noe F. Very fast and good service. The assistant manager was great.
Daniel m. The people were knowledgeable and very helpful. Daniel V. Knew what they were doing and talking about. Cornelius S. They were very professional and responsive to my questions. The service did not take long and they kept me informed along the wa The service did not take long and they kept me informed along the way of what was happening.
My only issue was the price. I had them install full synthetic oil and an air filter. The cost was twice what I pay at a local garage. I have been doing my oil change at this location for over a year now, and employees there are very friendly. The wait time outside the bay took a ling time with only 2 cars in front of me and no customer service rep to tell any of us wha The wait time outside the bay took a ling time with only 2 cars in front of me and no customer service rep to tell any of us what to do, where to go, or how long a wait it would be for at least 10 minutes.
After the 10 minutes of waiting in line, I was told to move outside of the 1st bay and my wait would be somewhere around 7 minutes. I did not get to pull into the bay for another 15 minutes as I watched 3 other people pull into and out of their bays while I waited. I would have liked an update and not just have to wait for an indefinite amount of time. Jessica J. Great customer service they were willing to help and answer all questions. I was having an issue the day before getting my oil change with my car not starting. The technician tested the battery for my an The technician tested the battery for my and it registered very low.
Joan R. The staff are honest. They listened to what I had to say. Concerned about my questions. They are good people. I feel very comfor I feel very comfortable and at ease when I go there. Jimmy H. Excellent customer service and vehicle knowledge by staff. Top notch! Laura D. The people were kind, knowledgeable, and quick. While being personable they continued to do what I came for plus extra without m While being personable they continued to do what I came for plus extra without making me feel impatient uncomfortable.
Dorothy D. The whole staff is wonderful! Especially the manager! David R. Techs were honest, quick, and knowledgeable. They shared needs and were upfront and not pushy. The friendliness factor helps as The friendliness factor helps as well. Great associates there.. Fast, professional, and courteous staff. Although I visit this Vavoline for my oil changes, this particular visit was to change a headlight bulb that is tricky to maneuv Although I visit this Vavoline for my oil changes, this particular visit was to change a headlight bulb that is tricky to maneuver.
The1st service tech wasn't sure about the availability of the bulb. She asked another tech about it and they discovered that the bulb needed was out of stock. Instead of giving up, the 2nd tech, might be a manager, went next door to another business and bought a bulb. Filled the levels on fluids and checked tire pressure while waiting, as well. They were quick, polite, and explained everything they were doing. Very efficient. Hulk Service was done quickly and completly. Was in and out in a very timely manner. Staff was professional, experienced and great service.
Very friendly. The staff was very friendly and helpful. Kevin d. When they pulled my car in the rep took 10 minites to greet me and service my vehicle. Otherwise they were great.
Valvoline Instant Oil Change Manassas, VA, Sudley Rd.
But time is i But time is important espeacilly when you have to get to work. Great customer service, very friendly staff. Overall excellent service. Jonny two times. No particular reason. I've been a long time customer, and I am happy with Valvaline. Cindy Gracias.
Asked them to not check air filter because box is broken, said ok but didn't listen. Asked if they wanted it in park 3 times. Basically they didn't hardly listen. The store manager Ramsey and his team that serviced my vehicle on Sunday the 28th of Jan, were all very courteous and responsive The store manager Ramsey and his team that serviced my vehicle on Sunday the 28th of Jan, were all very courteous and responsive to all my questions and needs. Alex the rep that helped me was very nice, and informative about other services my vehicle may need, not sure of the oil changin Alex the rep that helped me was very nice, and informative about other services my vehicle may need, not sure of the oil changing staff but they were also nice and efficient.
Darryl D. I rarely rate things that high.
I dont think they appreciated my use of a coupon. Great staff, explained every aspect of the work performed as well as what services were offered with no pressure to have extra w Learn from the Experts Expand your automotive knowledge with our tips and advice. Learn From Experts. Sample Coupon. Find a Coupon. Learn More. Purchase a Jiffy Lube Gift Card. Contact Us. Send Customer Feedback. Answer your Question. Check back regularly for the latest money-saving Jiffy Lube coupons and promotions. Search Locations We'll show Jiffy Lube locations near you and supply coupons to use when you go.
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